Former websites of this broker include

Other websites related to this company include,, ,, is part of Trading Point of Financial Instruments UK Limited group. Members of this group

XM Group is a group of online brokers. XM Group offers the MT4, MT5 and WebTrader currency trading platforms. offers over 50 currency pairs and CFDs on cryptocurrencies, stocks, metals, commodities, equity indices, and energies for your personal investment and trading options.

12 Richard & Verengaria Street, Araouzos Castle Court, 3rd Floor, 3042 Limassol, Cyprus

(940+) Gold, Silver, Stocks, Stock Indexes, Oil, Other Commodities

Bank Wire, VISA, MasterCard, Neteller, Skrill

Bank Wire, VISA, MasterCard, Neteller, Skrill

XM is a forex broker. XM offers the MetaTrader 5, MetaTrader 4 and Mobile global forex trading top platforms. offers over 55+ forex pairs, stocks,cfds, equities, indices, metals, and energies for your personal investment and trading options.

Let other traders know if this service is worth checking or should be avoided.

Ive tried almost all brokers but once Ive tried XM I stopped using the other ones because its the best in a matter of deposits, withdrawals, spreads, and customer support.

Sign up with 30$ bonus and trading take profit. But XM will send email for you with title You Scam and make mistake with rule of company. Finally you banned ID, profit.

Stay away from this broker. When you make a serious profit, they remove your profits and close your account with immediate effect. I quadrupled my account on a news trade and they closed my account. Stay away if you want to save your money.

Reply by Chris Zacharia submitted Oct 7, 2019:

Allegations of the kind you post make no sense nor are helpful to fellow traders without any proof and are unethical at the least.

If you had an issue with XM we would be more than happy to investigate and follow up transparently.

If you do wish to leave a legitimate review which we can reply to with facts, please follow up with your account number and we would be more than happy to investigate.


Reply by Chris Zacharia submitted Oct 8, 2019:

Firstly and most important XM has not shifted your orders. Even if we wanted to shift your orders we are unable to do so.

I have taken the time to investigate your case and below I present the facts:

On the 9th of August you had 2 pending orders which were placed before a major news announcement. Due to the major move in the market you faced a normal slippage of 3 points on the first order and a slippage of 1.2 pips on the other. This is very normal during fast moving markets and especially after major news announcements.

On the 4th of September you had 2 orders on USDCAD. You once again experienced slippage due to fast moving market which was a result of the major news announcement.

I cannot be 100% sure we are talking about the same orders but I have tried searching for trades on your account which have experience slippage and above is what I found.

If you make any profits, they will be quick to close your account, be sure to avoid… they are only willing to accommodate loosers, so join at your own risk.

Reply by Chris Zacharia submitted Oct 7, 2019:

Posting a false and negative review is the least to say unethical and moreover not helpful to other members and readers of the FPA.

Now in order to present the facts in public manner:

Your account 4218XXXX was taking opposite trades with account number 4217XXXX. You were trading from the same IP, on the same instrument at the same time with opposite trades in an effort to manipulate a promotion offered by XM in good faith.

Your account had been refunded with your initial deposit and your account was terminated.

I left them after few months because their spreads are too high and because they increase the spreads to 6000 for USDTRY pair for one night which caused margin call… crazy

Reply by Chris Zacharia submitted Sep 6, 2019:

Spreads and swaps offered on all the account types XM offers are transparently presented on the XM website at

If you would like me to investigate the specific case further I would be more than happy to do so if you provide me with some details of the date you think this occurred.

Let me remind you that the USDTRY has seen some abnormal trading behavior for the past 2 years due to political turmoil and there has been some extreme volatility with all TRY related pairs.

However as I said I would be more than happy to investigate this for you and and report back.

Xm have to be the most scam broker in forex i just witness a live manipulation of the candlestick after holding a buy position for nearly two hours as soon as i close the position the candle shoot in the same buying direction i mean exactly as i closed it. This is unbelievable how xm scam my chart and i dont care what they do to my account they are a scam and people should know. I wonder if they are regulated and getting away with this

Reply by Chris Zacharia submitted Sep 6, 2019:

I have read your review a few times and I cannot understand what exactly you are trying to say.

So in order for us to help you and reply to your various accusations I would need some details like time this happened, ticket number of the trade.

If I have this information I would be more than happy to help you!

guys you are telling about your bonus money was not credited in real but I have deposited money of 100$ and they did not withdraw my money. dont know why they doing this because I was 2 years used this broker and they paid me timely. but at last, they make a scam with me. I was referred many people to this broker but now they also leave it. they call me and email me that they processed my funds but I didnt get it in actual, they provide me ARN number and all this but that was totally fake. for providing them with some proofs, statements and complains via banks i wasted another 8000 to 10000 INR. i thought i will refer XM and can make more money but i was wrong. it is an scam broker. we should avoid this kind of brokers. trading is always risky and usually people loss. but if broker also do the scam then what people can do??

Feb 6, 2019 – 1 StarXM is a scam broker i am waiting for my payment since aug 2018. i provided them all my details and ask for the payment. they havent any issue with skrill but they not paying if you transfer through the debit card. After facing all this problem i think that use broker who truly regulated, scam brokers has always the same problem they paying few people but not all people. My MT4 id is 4303914 on XM global. i am connected with many groups in telegram and also more then 4000 people are connected over their with me. they told me on the group that you share the issue with forexpeaceaceadmy. i know they will not refund my money but at least people should aware of the scam brokers who lotted the money.

Reply by Chris Zacharia submitted Feb 8, 2019Dear sandeepkr,

It is part of our Companys policy, upon processing a withdrawal request to refund in priority any deposit made through Debit/Credit Card. For this reason your withdrawal, requested dated 23/08/2018 was accordingly processed to the Card you had previously used to perform a deposit.

As per our records the realized refund was successful and for this reason you were given by our Company a reference number (ARN: Acquiring Reference Number).

Please keep in mind that the said reference number is the actual proof that the funds are held by your Bank (the Issuing Bank) whereas ARN numbers are used by all Banks worldwide to transfer among each other Card transactions (purchases and refunds).

We would recommend you to contact the Head Office of your Bank, as not all branches and/or Bank Officers have access to such transactions and refer to either the Banks Risk Department or the Complaints Department, as these two have access to the Banks Card Scheme, so as to obtain further assistance.

From our end we can raise a further inquiry with our Payment Provider and the Acquiring Bank, so as to find out the current status of the said refund, yet in order to do so it is necessary that you provide us with the following document:

Bank statement starting 01/08/2018 up to date which will show the following information:

This document will be used from our end as proof of non receipt of funds and we will report this to the relevant Bank for further investigation.

Reply by Chris Zacharia submitted Sep 6, 2019:

If I am understanding what you are saying, you are claiming XM provided you with a fake ARN Number?

I really have done my outmost efforts to help all clients with any issues here on the FPA over the years but I really cannot understand how you could come up with an allegation that XM would provide you with a fake ARN. Sandeepkr I hope you do understand we service more than 2.500.000 clients so I really dont think its even logical that you could post such an allegation.

Anyhow, regardless, we are very willing to help you solve this problem and if you indeed did not get your funds, I kindly ask you to contact your personal account manager and we will have this issue solved for you as soon as possible.

I opened a new account with XM and opted for the 20 trading bonus. Made profit of 30. Tried to withdraw the profit but I got an email stating they will not be processing the withdrawal claiming I had contravened some of their laws and that I would forfeit it-and that NO further correspondence would be entered into. How much more if I had deposited my own money only for XM to close my account and take the money?

The bonus thing does not exist, according to my experience. They will let you register, verify your account but when you claim…STORIES

Reply by Chris Zacharia submitted Aug 20, 2019:

I have checked your account and I can confirm that it has been terminated due to multiple violations of the fair rules of the No Deposit Bonus promotion.

Our system has detected that you are related to multiple clients that have already claimed the No Deposit Bonus.

Aug 9, 2019 – 2 StarsXM I had no problems with when it came to Trading.

However, the deposit using XRP from Binance to XM never reflected on my trading account. The TXID showed the transaction completed from Binance to XM. And for the past 3 days I have been getting the run around via emails and no call from the account manager. I presented all documents required for investigation and for 3 days now, nothing has been done. I have been in contact with more than 3 support agents. each a different story. 1 said if it didnt reflect on account in 60mins contact support again. the other I have been in contact with via email only requesting documents and proof of account and transaction history, 3rd says crypto takes 48hours to complete transfer.

I have been getting this run around for 3 days and counting with no information regarding the deposit. This is highly Annoying as I transferred from Binance to another Broker account using same XRP WITHOUT any Problems!

Trading FX or CFDs on leverage is high risk and your losses could exceed deposits.