LQDFX is a forex broker. LQD FX offers the MetaTrader 4 forex trading top platform. LQDFX.com offers over 45 forex currency pairs, indices, commodites, cfds, gold and silver for your personal investment and trading options.
Let other traders know if this service is worth checking or should be avoided.
First all, let me say this company is top of the line and customer service is A++. For all you on here with the slanderous words against such a fine establishment will not be tolerated. Majority are giving half stories and not taking initiative on your part as customer and holding yourself accountable. Kudos to the staff for always backing themselves up and defending their brand. Every situation from withdrawals, deposits, and refunds has been 100% transparent and honest. I feel like my funds are safe and they have absolutely no reason to steal or short anyone! They make well enough money off you guys bad trading alone lol. All I can say is this, you guys are just bad traders lol and blaming this broker for that is just poor on you guys as retail traders. Thank you LQDFX for being great and honest with me from day one !
Reply by LQDFX Representative submitted Mar 15, 2019:
Thank you for your feedback, we highly appreciate it.
We are constantly trying to improve our services to better meet our clients needs, so rest assured we will continue to do so in the future.
The LQDFX team remains at your disposal for any assistance you may need.
Then they jacked their spreads up and leave nothing left to trade but what they want you to trade
I try to withdrawal my money via BTC and they shorted me $10,000 and it took over a week when I clearly placed the order and it was supposed to only take 24 hours
Reply by LQDFX Representative submitted Feb 28, 2019:
Thank you for taking the time to post this review.
We are fully aware of your case and I would like to kindly disagree with your statements as they appear to be absolutely astonishing, untrue and most of all misleading.
We provided you with clear proof that we had sent the requested amount from our side and then we asked you to kindly send us a screen-shot of the amount you had received, so we can look into the case. However, that reply never came.
We believe if one claims he/she hasnt received the whole requested amount, as a matter of urgency, before jumping to conclusions, he/she should at least provide evidence so we can investigate. Given the fact that last week we provided you with the proof of the transaction and you have never replied to the email providing us with the screen-shot of the amount you had received, we assumed that you must have realized that you probably had made a mistake.
We are confident that this is the case, therefore, we kindly ask you to amend your review, so that it reflects the truth.
We had also explained to you the reason for the delay, which was due to our due-diligence, in respect to our clients and the security of their funds.
Regarding the changes on our trading instruments you mentioned, as you are aware, we had changed Liquidity providers last August. We had sent numerous emails informing our clients that trading conditions for some instruments will be subject to changes, including the instrument in question which will no longer be available. Traders had ample time to close those particular trades before the updates took place.
We do value our clients and always take into consideration their needs and constructive criticism but the truth must be told without distortion.
Back in October, I asked to transfer my money from my LQDFX account back into my bank account. My money never reached my bank account. The people at LQDFX have lost my money and cant trace it. Its been months. All they do is send me emails saying they tried to look for it at whatever bank they sent it to and for my bank to try to track it. My bank cant find something that someone else lost, and neither is it their responsibility. I dont trust LQDFX anymore. They are not helpful and incredibly untrustworthy.
Reply by LQDFX Representative submitted Feb 6, 2019:
We are well aware of your case, so please allow me to politely disagree with your statement and let me add some more details to your review.
I must point out that we take very seriously any complaints of missing funds and we do our best to rectify them.
Following all the correspondence that our back-office team has had with you and the bank, all available documents were provided to you so your bank can track the funds. We provided you with the SWIFT Copy of the transaction and an MT103 document, which is used to track wires. However, it seems that was still not enough documentation for your bank to track your funds. We then requested a trace on your wire, after which it turned out that the routing number provided on your request was incorrect, which caused the delay.
I would like to bring your attention to the fact that it is the clients responsibility to provide the correct banking details when requesting a bank wire withdrawal, as failing to do so will result in funds being sent somewhere else. However, I am confident that our team is doing its best to assist you on receiving your funds directly as well as following up on a daily basis with our bank.
As per our last correspondence we have suggested that we could cover the expenses in order to request for an amendment on the wire details, as to change the wrong routing number that you have provided us with, to the correct one as for the correspondent bank to release the funds directly.
We will be emailing you again very soon with the bank updates regarding on this matter.
It would be great if you could review your feedback as our support to you is more than evident and it is quite unfair to hold us responsible for this error or being untrustworthy and unhelpful.
Jan 3, 2019 – 1 StarMaybe 6 months or 7 months ago I complained about the stop loss take profit. The take profit side will always be the exact number or less, never more. On the stop loss side. It will always go through, and close more of a loss than the actual
Number. This happens a lot with news candles. I said Seems like something fishy going on they replied back to me. Theres nothing going on thats fishy. They blame it on some bullshit. Ok moving forward. I left it alone. I started trading again. By the way I have all the emails for this.
New Years Eve I had abtrade open. When the market opened back up again it opens 20 PIPS HIGHER THAN MY RAKE PROFIT. they only gave me credit for my take profit number. WHICH IS BULL S***!!! Reason I say that is because today the same thing happens on the other side. Candle spiked went through my stop loss and my loss was greater than it should be. I AM SO MAD RIGHT NOW!! Ive been with lqd for over 2 years. I know Im not the best trader and Ive lost quite a bit. I know the forex market is difficult. This company makes money on the spread and how over else. So is there a reason that they need to swindle me out of any more money than I have already lost? THIS IS SEXED UP!! How long has this been going For. I feel like getting on a plain and hurting people over where ever the fuck it is they are. This shit that has been happening to me, has brought me to a lever of unprofessionalism. I never curse. I never really get mad, BUT THIS POO. Makes me believe Ive been getting jerked for years now. Ive lost close to 10,000. It is what it is if it had been fair. Ive caught them now. I have pictures of that 2 specific trades Im taking about. All the rest. I couldnt even tell u how many times this had happened.
Reply by LQDFX Representative submitted Jan 3, 2019Dear Client,
We are sad to read that the impression you have from us is negative, especially since you have been a long standing client of ours for the last 2 years. I am sure you would agree that being with us for this time, has also provided you with a good trading environment, as we believe you wouldnt have traded with us for so long, if that was not the case.
Please contact us directly by email with your account number and all the information, screen shots, etc., that can help us investigate your claims. We will be more than happy to look into that.
Good thing it was only a demo. I will open a demo with another account. I doubt Ill get back with LQDFX. Ill keep the 2 star rating, but if I do not get an explanation, Ill drop it to 1 star.
Shame. LQDFX had potential at first, I tought it was going to be that one broker for me.
Dec 11, 2018 – 2 StarsMy LQDFX login is 1123045387. The order for NZDUSD is 89529209 and the order for NZDCAD is 89531321. PLEASE do explain why both of these orders got hit when price was 16 – 24 pips away from the stop loss.
Nov 29, 2018 – 2 StarsI dont know why my stop loss got hit when the wick was about 20 pips away from the stop loss on NZDCAD and 22 pips away on NZDUSD on demo.
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At first, I was going to give it 1 star. But since this happened on demo and not live, I gave it 2 stars.
But 1 star is accurate as part of the 1 star description is Possible unethical behavior.
Im not writing this out of anger, because I didnt lose actual money. Im writing this with the hopes of getting an explanation and to help others avoid possible scams from this broker – LDQFX.
Again, Im not sure why this happened but it doesnt look right. Even if the spreads were widened, price was 20-22 pips away from the stop loss, and it got hit… How much were the spreads widened?!
Reply by LQDFX Representative submitted Dec 7, 2018Dear Client,
As much as we want to investigate your case and look into the issue you are stating in your review, unfortunately, we are unable to do so due to the lack of information provided regarding your complaint.
Please provide us with more information, so we can first identify you as a client and then take the necessary steps in order to investigate your claim.
Reply by LQDFX Representative submitted Jan 3, 2019:
It seems that you have experienced slippage, which unfortunately no broker has control over, it is just the nature of the market during volatility. If however, there is irregularity that is over and above what we can consider an acceptable market condition, then we would always honor the client.
Unfortunately, we are unable to please everyone; however, we will always honor what is deemed. Customer satisfaction and professional support has and will always be our number one priority.
after requested a bank wire, received an email from their back office saying, there is a $40 transaction fee to the bank.
I made my initial deposit through my Visa, but the visa card recently expired and my bank gave me a new one,
they said I can not use this Visa, I can only withdrawal to my initial visa card used for the deposit,
I was thinking.. ok, how about I use this new card and make a small amount of deposit, then withdraw a bigger amount,
they said I can not do that, it has to be equivalent to the deposit amount and smaller.
Good job LQDFX, Im switching to another broker.
Everything seems too good to be true until you do your withdraw!
Reply by LQDFX Representative submitted Jan 8, 2019:
The reason we email our clients to inform them regarding the bank wire withdrawal fee is that every bank charges for an administration fee, which we do not cover. We certainly cover the deposit fees. Therefore, we believe that if clients withdraw a small amount, they need to be aware of this fee and the amount they will receive.
In regard to Visa/MasterCard withdrawals, please note that all funds must be refunded back to the same card/s to which you have deposited, and you can only withdraw up to the deposited amount. For withdrawals of any amount over and above you may have in your account with LQDFX, you can always select another method.
These procedures are established by the Payment Service Providers that we use when we receive our clients funds. As a quality broker we follow very strict anti-money laundering policies, and, therefore, we must abide by such procedures.
We are sad to read you are leaving our company due to the strict financial procedures that we follow. However, we believe that every company dealing with clients finances should follow such procedures to protect clients funds in all circumstances.
40 mins talking to a bot – no resolution, avoid at all costs!
Reply by LQDFX Representative submitted Oct 25, 2018:
Thank you for taking the time to post this review.
Please, let me explain that we require such documents due to the strict Anti-money Laundering Policy we follow. Moreover, these documents are also required by our card payment carrier, which is regulated by FCA.
As a financial company dealing with clients finances we take this procedure very seriously as it is crucial for the protection of the clients identity as well as the protection of the company from any potential fraud. We must take extra care and carry out strict due-diligence for the greater good of all LQDFX clients. The security of funds is our number one priority.
The documents requested are simple, back and front copies of your credit card (with certain digits as well as the CVV code covered) and either a bank statement related to the card or a screen shot of the transaction. I must also mention that once this process is complete, you do not have to submit this information again for depositing additional funds using the same card.
The reason you were previously able to deposit and withdraw using this card without providing such documents is because those are required only after a certain total amount in deposits is reached.
If you feel safe with a broker that does not follow any financial procedures and does not request additional documents either, thus putting your funds and identity information at risk, then LQDFX might not be the broker you are looking for.
It is broadly recognized that brokers who do not follow any of the aforementioned procedures should be avoided. The stricter the broker is, the safer your funds are!
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